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Help/Support

We truly value your business. Your feedback is important and we are constantly improving our site from your comments. If you have a question, suggestion, complaint or comment, please let us know through this contact form. We’ll do our best to help in any way that we can. We're here to help!

FAQ's

General Questions
Includes questions regarding site use, how we work, and other miscellaneous information.

Account Questions
Includes account registration issues, payment of your cash back, and other account and cash back questions.

Technical Information
Includes information and quick solutions to some of the most common technical problems that an online shopper can come across. If you can’t find the answer in this section, don’t hesitate to contact us by filling a detailed description of the error or problem on the contact form.

Contact Us

Please contact us if you would like personal assistance on any issue. One of our friendly customer service representatives will be happy to assist you.Be prepared to provide specific details of the issue you are experiencing or of the question you may have. We're here to help!


The RewardsRunner Visa Prepaid Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. It can be used wherever Visa debit cards are accepted. The Bancorp Bank; Member FDIC.

Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to reasonably identify you. We may also ask to see your driver’s license or other identifying documents at any time.

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